Senior Application Support Engineer | IT CIB

Main Tasks &

Responsibilities: Effectively manage and solve production incidents Follow-up and coordinate changes and technical operations (electrical shutdown, servers mode, Disaster Recover procedures, etc.) Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need) Manage backup data and ensure regular restoring tests Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines Control load capacity for the applications Contribute consistently to the continuous automation and improvement of existing procedures Work closely with the development teams on defining the architecture of new applications, according to the infrastructure standards. Areas: Windows and Linux servers / Scripting / Agile methodology Technologies: SQL, python, Network, PowerShell, Linux bash, XLDeploy, Jenkins, Control-M, Git, Monitoring tools, Elastic Stack.