Learning Support Officer (French Speaker) | HR Shared Services
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Generic
Responsibilities:Provides comprehensive administrative support for the effective delivery of training and learning programs, with a strong focus on client satisfaction (both learners and training managers).Reports on activities and the achievement of defined KPIs.
Specific
Responsibilities:Assists in coordinating administrative tasks related to training programs, with a focus on ensuring client satisfaction, including scheduling, materials preparation, and participant communications.Collaborates with internal stakeholders (e.g., training managers, internal trainers, trainees) to contribute to the successful delivery of learning programs, with a strong emphasis on meeting client expectations.Supports the training managers in monitoring and reporting on the achievement of key performance indicators (KPIs) related to training activities.Maintains accurate records and databases related to training activities and participant progress and utilizing data for continuous improvement and reporting.