Specialist, Program Business Solutions and Analysis
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Major FunctionReporting to the Director, the Specialist, Program Business Solutions and Analysis serves as a bridge between end users and technical solutions, with a primary focus on building strong relationships with staff in WWF-US Country Offices to understand their reporting and analytics needs. The role translates those needs into effective, sustainable solutions primarily in Power BI and Microsoft Fabric, ensuring data accuracy, usability, and alignment with operational priorities. This position also supports Workday Adaptive Planning reporting, process documentation, system enhancement testing, and user enablement in both English and Spanish.Duties and
ResponsibilitiesReporting and Analytics (Primary Focus)Serves as the primary point of contact with HQ Program Operations and Country office staff (in English and Spanish) to understand business questions, reporting requirements, and decision-making needs.Design and maintain Power BI and Microsoft Fabric dashboards that provide timely, actionable insights tailored to end-user needs.Validate report data for accuracy, ensure dashboards reflect correct business needs rules and structures, ad maintain documentation for report logic, definitions, filters, and assumptions. Develop and deliver training, and job aids (in English and Spanish) to help users navigate and interpret reportsProvide ongoing user support in English and Spanish by answering questions, troubleshooting issues, and guidig no-technical staff in data-driven decision-makig.Process & System Support (Secondary Focus)Assist in system issue triage by reproducing and documenting errors, coordinating with relevant teams, and testing fixes.Participate in user acceptance testing (UAT) for system enhancements, providing feedback and supporting release communications.Assist with periodic access audits and coordinate with IT on user provisioning for reporting tools.Contribute to process mapping, workflow documentation, and light process improvement activities in collaboration with the Director.