Provisioning Coordinator
Save this role or tell us whether you want more jobs like it.
Telefónica Tech UK&I is looking for a Provisioning Coordinator. The role is responsible for dealing with orders from start to finish, over a large number of accounts and across multiple carriers and providers. Previous B2B experience is needed from an ISP/Telecoms background. In terms of products/services you'll be working with PSTN, Broadband, Ethernet and MPLS therefore previous experience of this is essential. Experience gained in a non-ISP background will, however, still be considered.Managing end to end circuit provisioning including customer ceasesTaking ownership of orders from inception to customer handoverManaging a large volume of customer accounts and their on-going provisioning projectsBuilding relationships with customers and suppliers on provisioning projects and dealing with adhoc enquiries directly from customers.Ensuring regular status updates are issued to end customersCreating customer paperwork for customer requirement,Liaising with operational teams for delivery of services,Ensure internal systems are updated with all required information of circuit provisions, to ensure billing commences for servicesProviding administrative support as and when required