Project Manager, Implementation

About RiskScout
RiskScout is a high-growth SaaS partner providing a modern, intuitive platform for financial institutions to combat money laundering and financial crime. We help banks and credit unions navigate compliance, streamline customer onboarding, and execute enhanced due diligence with absolute confidence and clarity.
The Role
As a Project Manager on our Implementation team, you will own the onboarding journey for community banks and credit unions adopting RiskScout. You will coordinate every aspect of a project from inception to go-live: kickoff, scope, configuration, data migration, core integration, training, and the relationship that ties it all together. You will work directly with BSA Officers, compliance staff, IT contacts, and core processor partners (DCI, CSI/NuPoint, Fiserv Premier/Precision, Jack Henry, FIS) to take each FI to the finish line.
This is not a cat-herding role. You are the customer's primary point of contact, the steady voice when things slip, and the person who makes sure RiskScout is configured to the FI's actual workflows, not a generic template. You will run the technical conversations, too: data extracts, field mapping, log findings, and migration files. You will not be the engineer in the room, but you will understand enough to keep the engineers and the FI's IT team aligned.
Done well, FIs go live on schedule and feel taken care of along the way. The PM is the calmest, clearest voice in the room when things slip. And every project leaves our playbook a little better than it found it.
What "Good" Looks Like
FIs complete projects on schedule and feel taken care of along the way.
RiskScout is configured to the FI's actual BSA and fraud workflows, not a generic template.
You are the calmest, clearest voice in the room when something slips.
Internal partners (Engineering, Product, CSM, Data) get clean handoffs and useful context.
The team's playbook gets a little better every project.
Quick Facts
Reports to
Head of Operations
Travel
Light. Occasional FI site visits and partner events.
Experience
3–6 years in PM, implementation, or FI operations
Certifications
PMP not required. We hire on outcomes. Solid working processes and procedures are a must.
Compensation
Competitive base + equity + benefits (details in interview)
Success in Your First Year
We hold ourselves to specific expectations at this level. Here is what we hope you will have done by 90 days, 6 months, and 12 months.
By 90 days
Completed BSA/AML and product training. Passed the basic certifications we ask of every PM.
Shadowed two active implementations end-to-end with a senior PM.
Built working knowledge of one core (typically DCI) and a starting view on a second.
Maintained on-time task completion above 90% in Rocketlane on your owned book.
By 6 months
Running 3–5 concurrent FI implementations across at least two cores.
Owning weekly customer status meetings with internal and external teams.
Delivered your first go-live as primary PM, on or near baseline timeline.
CSAT above 8 on owned implementations. Zero critical escalations.
By 12 months
Time-to-go-live within 10% of baseline across your owned book.
First-call resolution above 70% on routine integration issues.
Contributed at least one improvement to our methodology or templates that the team adopted.
Recognized by partner contacts (DCI, CSI) as a reliable counterpart.
What You'll Do
Own implementations end-to-end. Coordinate every aspect of 3–5 active FI projects from kickoff through go-live. Hold the schedule, the scope, and the customer relationship together. Manage budget and resource trade-offs without surprises.
Run the core integration. Coordinate data extracts, field mapping, and migration files. Have substantive technical discussions about log findings and integration issues. Resolve routine integration issues on the first call.
Solve novel problems. When something does not fit the standard playbook (a non-standard core extract, an unusual third-party integration), adapt the approach without engineering's help. When it does fit, run the playbook crisply.
Be the steady voice. Run weekly customer status meetings with confidence. Summarize where things stand in three sentences a busy COO can act on. Escalate the right things to the right people at the right time.
Balance the trade-offs. Make scope and timeline calls that respect customer satisfaction, RiskScout cost, and team capacity. Develop win/win solutions that hold the relationship together.
Coordinate the cast. Keep RiskScout's Compliance, Product, Engineering, and Data teams aligned with the customer's IT, ops, and exec sponsors. Build durable relationships with core vendor counterparts.
Coach the team. Bring Associate PMs along on partner coordination and FI escalations. Make them better, not dependent on you. Share what you learn in real time.
Make the playbook better. Bring back what you learn. Improve our templates, our timelines, and our methodology with every project.
What You'll Bring
We hire on demonstrated outcomes, not credentials. If you have done the work, we want to talk.
Required
3–6 years managing customer-facing implementations, professional services projects, or operational programs at a regulated company. Fintech, FI software, or community banking preferred.
Experience running 3+ concurrent customer projects to scheduled go-live dates.
Comfort in the room with senior FI stakeholders (BSA Officer, Compliance Director, COO). You hold your own without overstepping.
Comfort with banking terminology and cash management basics.
Familiarity with at least one core processor (DCI, CSI/NuPoint, Fiserv, Jack Henry, FIS) or strong appetite to learn.
Comfort handling technical conversations about data mapping, migration files, log findings, and integration flows, even if you are not the engineer.
Track record balancing customer needs with internal cost and resource constraints. You know what to escalate, what to absorb, and what to push back on.
Written clarity. Status notes and RAID logs a busy executive can read in 30 seconds.
How you show up matters
Empathy and active listening. You read the room, especially with compliance teams under regulator pressure.
Executive presence. You can run a steering meeting with a BSA Officer and a COO and have them leave clearer than they arrived.
Conflict navigation. You handle scope and timeline pushback without burning the relationship. You develop win/win solutions, not winners and losers.
Ownership. You own the slip, the miss, and the fix. No finger-pointing.
Calibration. You know what to escalate, when to ask, and when to decide.
Nice to have
Direct experience at a community bank or credit union (under 200 employees).
Familiarity with Rocketlane, Asana, or a similar customer-facing PM platform.
Experience profiling customer back-office workflows and advising on process change.
Experience with vendor coordination (Mitek, FIS IBS, third-party CFD providers).
Working knowledge of BSA/AML or fraud compliance workflows, or a track record of picking up regulated domains quickly.
PMP, CSM, or a Six Sigma background. These are welcomed and supported, but not required.
Tools you'll work with
Rocketlane for customer-facing project tracking and status hygiene.
Slack and Google Workspace for daily collaboration.
Core processor partner portals and integration tooling (DCI, CSI, Fiserv, Jack Henry, FIS).
RiskScout itself. You will know the product as well as our power users.
PMP is not a gate.
We will not screen you out for missing a certification. If you can show us implementations you have delivered, customers who would take your call, and judgment under pressure, that is the conversation we want.
What It's Like to Work Here
You work directly with the people whose names are on the BSA exam. The feedback loop is short and the impact is real.
We are remote-first across the U.S. Occasional travel for FI site visits, partner events, and team gatherings.
We move quickly without being chaotic. We value steady operators over heroics.
We say what we mean. Bold, helpful, smart, honest. No corporate filler.
You will be trusted to make decisions in your lane. You will also be expected to make them.
How We Hire
Recruiter screen, 30 minutes. Mutual fit, comp, role overview.
Hiring manager conversation, 45 minutes with the Head of Operations.
Role deep-dive, 60 minutes. Walk us through a real implementation you ran, the hard moments, and what you did.
Cross-functional panel: three short conversations with Compliance, Product, and Customer Success.
Reference checks and offer. We move fast once we are aligned.
We aim to give every candidate a yes-or-no within two weeks of the first screen.