Senior Account Manager
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About the Role
As a Sr. Account Manager, you will own a strategic portfolio of large revenue-generating school districts and educational organizations. You will engage with high-level stakeholders, including superintendents and C-suite executives, to ensure Panorama’s value is maximized across all client interactions. With a proactive, ownership-driven mindset, you will be responsible for driving both retention and growth, traveling up to 30-40% of the time to deliver in-person client engagements, executive presentations, and strategic account reviews.
You thrive in fast-paced, high-stakes environments that require strategic thinking, creativity, and a solutions-focused approach. You will leverage data insights, client adoption metrics, and best practices to deepen Panorama’s footprint in each account. Your ability to navigate complex client landscapes, prioritize competing tasks, and deliver results will be critical to our team's success.
This role requires candidates to be based in the Mid-West region of the U.S.
Key Responsibilities
- Own and Drive Renewal Cycles: Lead renewals for your assigned portfolio, understanding budget cycles, funding sources, and contract nuances to secure timely renewals and identify growth opportunities.
- Expand Panorama’s Impact: Actively pursue growth within existing accounts by identifying upsell opportunities, cultivating strategic relationships, and encouraging customer adoption of key product features.
- Engage Clients Strategically: Conduct executive business reviews, outcome reviews, and in-person meetings to reinforce Panorama’s value and drive retention.
- Develop and Execute Account Plans: Create and maintain comprehensive account plans, using KPIs to track client health, engagement, and adoption metrics.
- Collaborate Cross-Functionally: Partner with Sales, Customer Experience, Product and other teams to align on strategies that ensure consistent client satisfaction and retention.
- Ensure Data-Driven Client Success: Utilize metrics such as outcome reviews, customer adoption rates, and active user data to inform decision-making, prioritize account activities, and tailor client interactions.
- Maintain Proactive Communication: Log all key client interactions, document strategic goals, and ensure all actions and communications are aligned with Panorama’s client success framework.