Customer Support

About Bishop-Mccormick

About The Role

We are seeking a motivated and empathetic Customer Support professional to join our Sales department in a full-time, salaried role. As a key member of our team, you will be the first point of contact for customers, ensuring their questions and concerns are addressed in a timely and effective manner. Your commitment to providing an excellent customer experience will help drive customer satisfaction and support our sales goals.

What You'll Do

• Serve as the primary channel for customer inquiries via phone, email, and live chat, maintaining clear and effective communication in English.
• Resolve customer issues, answer questions, and provide product or service information to both prospective and current clients.
• Collaborate closely with the Sales department to ensure customers receive seamless service from inquiry to purchase.
• Document customer interactions and maintain up-to-date records in the CRM system.
• Identify recurring customer concerns and relay them to the relevant departments for resolution and improvement of processes.
• Assist customers in navigating products and services, offering personalized recommendations as needed.
• Develop a deep understanding of our product offerings to deliver expert-level support.
• Strive to meet or exceed key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution.

Qualifications

• Proven experience in a customer-facing role, preferably in Sales or Customer Support.
• Excellent verbal and written communication skills in English, with the ability to manage multiple conversations professionally and empathetically.
• Strong problem-solving skills and a customer-focused mindset, ensuring the swift resolution of inquiries and issues.
• Familiarity with CRM software and support tools, with the ability to quickly learn and adapt to new technology systems.
• Ability to work both independently and collaboratively within a dynamic team environment.
• Highly organized with exceptional attention to detail and strong time management skills.
• Experience in the Sales industry or an understanding of sales processes is a plus.