Deployment Head
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Program & Systems · Full-time · Tokyo, Japan
About the role
Lead field deployments of O-ID's robots at customer sites. Manage deployment teams, ensure customer satisfaction, and gather feedback for product improvements. Oversee installation, training, maintenance, and support. Work with business teams to understand customer needs. Feed deployment insights back to engineering for continuous product improvement.
What we're looking for
5+ years of experience in field operations or customer deployment
Experience leading and managing field teams
Strong problem-solving skills and ability to troubleshoot in the field
Excellent customer communication and interpersonal skills
Understanding of robotics and automation systems
Project management experience
Fluent Japanese and English preferred
How to apply
Interested? Email contact@o-id.net with your CV and a short note, and include the role title in the subject line.