Student Engagement Advisor (12 week contract)

Join our Student Engagement team as a Student Engagement Advisor on a 12-week fixed-term contract commencing 4 January 2027. This is a fantastic opportunity for a recent graduate or someone looking to transition from retail, hospitality, customer service, or other people-focused roles into a professional office environment.In this role, you'll support students throughout their study journey by responding to enquiries, providing advice, and working closely with academic and specialist teams. You'll gain valuable experience in customer service, administration, student support, and higher education while being part of a friendly and supportive team.This role is primarily focused on responding to student enquiries via phone, email, web chat, and other communication channels, helping us provide additional support during our peak enrolment period.Be part of a close-knit team dedicated to delivering exceptional student experiences and helping students succeed.Why This Role Could Be Right for YouGreat opportunity to gain office-based professional experience.Ideal for recent graduates or those looking to move from retail, hospitality, or customer service roles into a corporate environment.Build your communication, administration, and problem-solving skills.Receive training and support from an experienced Student Engagement team.Make a genuine difference in students' educational journeys.

Key Responsibilities:Respond to student enquiries across various service channels.Proactively engage with students via inbound/outbound calls, web chat, emails, and other platforms.Complete administrative tasks and data entry accurately.Assist with re-enrolments and provide course sequence advice.Liaise with academic and specialist staff to ensure students are properly supported.Apply policies and procedures to provide accurate, timely advice.