Manager - Student Life & Wellbeing

Overview and Objectives of the Position:The Student Life team is a new team within the college, and the Manager, Student Life and Wellbeing will play a key role in managing the team to cultivate a supportive, inclusive campus environment that reflects and responds to the diverse needs of our students. A central responsibility of the position is to lead the development, delivery, and ongoing enhancement of the Student Wellness Framework. This framework incorporates a range of programs and services designed to support student well-being, provide pastoral counselling, and strengthen connections between students and academic staff. This position includes a counselling role and will work collaboratively with internal teams and external service providers to identify emerging support needs, coordinate appropriate referrals, and advocate positive student outcomes.Reporting to the ECU Sri Lanka General Manager, the position forms part of the broader student engagement team responsible for supporting students throughout their lifecycle across ECC and ECU programs.

Key Responsibilities: Student SupportProvide individual or small group counselling on matters such as academic progression and policy, and pastoral care issues including living skills, cultural adjustment, health issues, dealing with study and social stress and anxiety, accommodation, employment, personal crisis, as well as advice on college policy and procedures, and facilitate referral to external agencies or professionals when required.Deliver short-term, solution-focused and evidence-informed interventions to support student wellbeing.Develop Learning Access Plans for students with additional needs based on recommendations of health care professionals.Support students with issues relating to accommodation, wellbeing and guardianship arrangements in keeping with relevant legislation.Provide student workshops on key health and wellbeing topics.College SupportLead the development and implementation of the Student Wellness Framework to promote the student wellbeing and engagement.Monitor the welfare and safety arrangements of Under 18 students in accordance with relevant legislation and act as a contact officer for student emergencies.Contribute to the assessment of special consideration applications prior to meetings of relevant committees, such as the Board of Examiners and Student Appeals Committee.Collaborate with the university partner, professional organisations and government agencies on issues relating to support, referral, advocacy.Assist the ECU Sri Lanka General Manager in the management of critical incidents involving students.LeadershipLead the Student Life team to actively engage in and contribute to strategic initiatives aimed at enhancing students’ personal and social adjustment to the higher education environment.Establish productive partnerships with peers, university colleagues, and other relevant stakeholders.Work collaboratively with colleagues to provide student insights that enhance College learning metrics.Offer consultation and training sessions to staff, fostering student mental health and wellbeing literacy and promoting an inclusive campus culture.ComplianceEnsure compliance with all applicable regulatory requirements, including ESOS Act, National Code, and any other relevant legislative or regulatory frameworksEnsure compliance with applicable Sri Lankan employment laws, regulations, and statutory obligationsEnsure ongoing compliance with the requirements of relevant professional accreditation bodies, including those relating to Counselling and other disciplines as requiredMaintain accurate, complete and secure records in a timely manner and in accordance with organizational and regulatory requirements