Manager - Student & Academic Services
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Lead and manage the development and implementation of consistent, streamlined and high-quality student and academic services for both ECC and ECU programsEnsure teams maintain knowledge of current policies, procedures and regulations to provide accurate advice to students and staffApply expertise and provide guidance to staff on more difficult cases and on utilising policies, procedures,legislation, student rules, regulations and documented user proceduresIdentify and implement opportunities for continuous improvement in student and academic servicesRepresent the College/Campus in a range of forums and events to internal and external audiencesInitiate and manage activities to support the relevant College/Campus plans as they relate to student and academic servicesDevelop and maintain productive working relationships with the partner College and partner UniversityCollaborate with Navitas Group IT in the maintenance of data integrity, system improvements and reporting to regulatory authoritiesStudent Administration team functions:Provide effective leadership, management and supervision to teams supporting activities within the student life cycle, including: orientation, enrolment, exams, results, student progression, course completion, awards, scholarships, graduationOversee the front counter enquiry functions and ensure accurate, high-quality advice is provided in a timely mannerDevelop annual academic calendars that incorporate all associated College/Campus activities for relevant approvalsOversee the administration of student and staff evaluations and the development of subsequent reports and action plansAcademic Administration team functions:Provide effective leadership, management and supervision to teams supporting academic administration activities including: course version control and streaming processes; end of semester systems rollovers to subsequent teaching periods; articulation agreements and credit; internal and external moderation; class timetabling and textbook availabilityEnsure timely support of administrative processes for teaching staff