Course Advisor

About the Role
Are you passionate about helping students around the world take the next step in their education journey? Join our UPA Division as a Domestic Course Advisor, where you'll play a key role in supporting student recruitment across Australia.In this phone-based role, you’ll be the first point of contact for prospective domestic students answering their questions, providing tailored course information, and guiding them through the admissions process. Your goal? To build trust, offer clarity, support students and drive enrolments for our collegesYou’ll work closely with the broader Student Recruitment and Admissions teams to ensure a seamless, student-first experience from enquiry through to enrolment.What you’ll be doing:Connect with Future Students: Engage domestic student enquiries primarily over the phone, email, and web platforms to support their decision-making journey.

Deliver Course Guidance: Provide accurate and relevant information on programs, entry requirements, and support services.

Pipeline Management: Manage a portfolio of prospective students using CRM tools, progressing leads through the enrolment funnel.Compliance and Accuracy: Ensure conversations and actions align with relevant legislative regulations and admissions policies.Data and CRM Accuracy: Maintain timely and accurate records of all activity and correspondence using Salesforce and internal platforms.Collaboration: Work in partnership with Marketing and Admissions, Recruitment Managers, and on-campus support teams to achieve enrolment targets.This role is ideal for someone who thrives in a fast-paced, student-centered environment and wants to make a real difference in the lives of our learners.