Academic Services Advisor

OverviewThe Academic Services Advisor provides administrative, coordination, documentation, and project support across the academic services portfolio. The role supports the delivery of academic governance, curriculum and course documentation workflows, student progression and assessment ratification activity, professional body accreditation support, and academic operations reporting as directed by the National Manager, Academic Services and the Academic Services Coordinator.This role contributes to the consistent operation of academic service processes by maintaining accurate records, preparing documentation, supporting workflow tracking, assisting with stakeholder communications, and identifying matters that require escalation. The Advisor works within established procedures and guidance, supports process improvement activity, and helps ensure academic service processes are delivered accurately, efficiently, and in alignment with ACAP University College requirements.Key Result AreasAcademic Service Delivery and Process SupportSupport the operation of defined academic service processes, including committee and governance support, curriculum and course documentation workflows, academic records management, and associated administrative procedures. Maintain accurate documentation, follow established processes, and escalate operational issues or risks to the Academic Services Coordinator or National Manager, Academic Services as required.Student Progression and Assessment Ratification SupportAssist with the preparation and administration of assessment ratification and academic progression processes, including collating data, preparing records, supporting panel documentation, maintaining evidence of decisions and communications, and identifying matters that require review or escalation under student progression policies.Discipline Expansion and Program Development SupportProvide administrative and coordination support for workflows that enable new or expanded academic programs to be developed, approved, and implemented. Support the preparation, tracking, and maintenance of program development documentation, timelines, records, and stakeholder communications.Curriculum ManagementSupport curriculum change processes by assisting with documentation, unit and course information updates, approval tracking, scheduling, and record management. Assist course and discipline staff with templates, process steps, and documentation requirements, escalating complex or non-standard matters to the Academic Services Coordinator or National Manager, Academic Services.Academic GovernanceProvide secretariat, documentation, and administrative support for academic services supported governance committees, including agenda preparation, paper collation, quality checking against templates, minute and action tracking, records management, and follow-up on delegated actions. Support governance processes so records are complete, accurate, and maintained in accordance with institutional requirements.Professional Body Accreditation SupportAssist with professional body accreditation and reaccreditation activity by supporting evidence collection, documentation preparation, version control, records management, and coordination of information from internal stakeholders. Support quality checking of materials prior to review by the Academic Services Coordinator, Manager, Professional Accreditation, or National Manager, Academic Services.Compliance and Legislation SupportMaintain accurate documentation and records relating to academic service processes, policies, frameworks, and quality assurance requirements. Support the monitoring of process compliance by following established procedures, identifying documentation gaps or potential risks, and escalating matters requiring interpretation, decision, or mitigation.Data Analysis and ReportingMaintain accurate data sources and records required to support academic operations. Assist with data checks, reporting extracts, spreadsheet maintenance, summary preparation, and the identification of anomalies or trends that require further review by the Academic Services Coordinator or National Manager, Academic Services.Process Improvement and Project SupportSupport process improvement and academic administration projects by assisting with scoping information, documenting requirements, tracking actions, maintaining project records, preparing communications, and supporting implementation activities under the direction of the Academic Services Coordinator or National Manager, Academic Services.Undertake other duties as required by the National Manager, Academic Services.