USRN Training Specialist (Hartford Account)
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Work Set-up/Location: Temporary WFH; with onsite reporting as needed at the nearest Shearwater site in any of the following locations: Cebu, Manila, Pampanga, or Davao Required License/Credentials: Active USRN license, any state Account Type: Non-Voice Job Overview Level Up Talent Solutions is looking for a Lean-Pro USRN Training Specialist to support training delivery for a non-voice healthcare operations account. This role is responsible for conducting training sessions, reinforcing Utilization Management and clinical process knowledge, maintaining training documentation, and supporting team members through learning activities and process updates. The ideal candidate is an active USRN with BPO or CPO Utilization Management experience, strong communication skills, and the ability to explain healthcare processes in a clear and structured manner.
Responsibilities Conduct training sessions for new hires, existing team members, and process updates Support learning activities related to Utilization Management, clinical review, and account workflows Help develop, update, and organize training materials, job aids, and assessments Track trainee progress and communicate learning gaps to the appropriate stakeholders Coordinate with operations and quality teams to ensure training aligns with account expectations Support refresher training and continuous learning initiatives Maintain accurate training records and documentation
Requirements Active USRN license from any U.S. state At least 1 to 2 years of BPO/CPO Utilization Management experience Strong facilitation, communication, and coaching-support skills Able to explain healthcare processes and clinical concepts in a clear and structured manner Organized, detail-oriented, and comfortable handling training documentation Able to work in a non-voice healthcare operations environment Nice to Have Training, teaching, academe, or clinical preceptor experience Experience with healthcare CPO/BPO accounts Exposure to training evaluation, quality monitoring, or process calibration