USRN Training Program Manager (Hartford Account)
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Work Set-up/Location: Temporary WFH; with onsite reporting as needed at the nearest Shearwater site in any of the following locations: Cebu, Manila, Pampanga, or Davao Required License/Credentials: Active USRN license, any state Account Type: Non-Voice Job Overview Level Up Talent Solutions is looking for a Lean-Pro USRN Training Program Manager to lead training strategy, delivery, and learning effectiveness for a non-voice healthcare operations account. This role is responsible for planning, managing, and improving training programs that support clinical operations, Utilization Management, Coding, Back Office, Organizational Development, or other CPO-related processes. The ideal candidate is a licensed clinical professional with strong healthcare operations exposure, training leadership capability, and the ability to translate complex clinical or process knowledge into effective learning programs.
Responsibilities Lead training programs for clinical, Utilization Management, and CPO-related processes Plan, deliver, and improve new hire, refresher, and upskilling training initiatives Ensure effective knowledge transfer through structured training methods and assessments Review and improve training materials, process guides, learning tools, and evaluations Partner with operations, quality, and leadership teams to identify training gaps Monitor training effectiveness and recommend improvements based on learner performance Support process-change training and ensure alignment with account expectations Guide trainers, trainees, or training support staff as needed
Requirements Graduate of an accredited Registered Nursing Program or Doctor of Medicine program Current and unrestricted RN or MD license in the Philippines and/or U.S.; USRN preferred Experience in Utilization Review, Utilization Management, Coding, Back Office, Organizational Development, or other CPO-related processes Experience in training, knowledge transfer, facilitation, or program management Strong clinical background and ability to explain healthcare concepts clearly Management or supervisory skills Proficiency in Microsoft Office or similar productivity tools Nice to Have Teaching credentials, training certification, or academe background Clinical background in orthopedics, emergency room, intensive care, neurology, occupational medicine, or rehabilitation Experience using learning effectiveness models such as Kirkpatrick