Special Project Associate

We are seeking a Special Projects Specialist who can manage multiple client projects, maintain consistent accuracy, and communicate directly with US clients. This role requires strong coordination, data handling, and problem-solving skills across various tasks, including client communications, project monitoring, and process improvement.

Responsibilities: Direct Client communication, and meeting various client demands Communicating with Amazon sellers via email Sending of MAP violation notice to authorized sellers Sending of Nice and Cease-and-Desist Letters to unauthorized sellers Monitoring seller listing pattern and reporting to client as needed Working with multiple departments for tools and monitoring updates Effectively respond to client issues that arise through management reporting weekly and Monthly Updates internal tools like spreadsheets Recommending improvements to current processes Searching for a product ID in a marketplace for tool scraping Delivers other projects assigned by the US team and the Managers Perform other related duties as assigned

Requirements Good knowledge of how to use the computer and navigate the internet Strong communication skills both verbally and in writing Resourcefulness, detail-oriented, and highly organized Strong multi-tasking skills and the ability to prioritize to quickly respond to clients and sellers Detail-oriented and highly organized Must be proficient in Excel functions and shortcuts Must be able to work with minimal supervision Must be adaptable and capable of observing frequent changes in internal and client procedures A background in customer service is a plus Able to work the graveyard shift Experience with third-party marketplaces (online commerce) is a plus