Customer Service Representative – Spanish Bilingual

Job Description: We are hiring Spanish Bilingual Customer Service Representatives to support customers in both English and Spanish. The role is responsible for handling customer inquiries, resolving concerns, providing accurate information, and delivering a high-quality customer experience in a BPO environment.

Responsibilities: Handle customer inquiries in both English and Spanish. Provide clear, accurate, and professional assistance based on account guidelines. Resolve customer concerns and identify appropriate solutions. Maintain a high level of customer service across every interaction. Document customer interactions, updates, and resolutions accurately. Escalate complex or unresolved concerns to the appropriate team when necessary. Meet established quality, productivity, and customer satisfaction standards. Maintain professionalism and confidentiality when handling customer information.

Requirements Open to College Graduates, College Undergraduates, Associate Degree Graduates, and Senior High School Graduates. Must have Spanish bilingual experience in a BPO setting. Must have at least 1 year of Customer Service Representative experience in the BPO industry. Must be proficient in both Spanish and English. Good communication and customer service skills. Willing to work onsite at either 1Nito Tower, Cebu City or JDN Square, Mandaue City. Willing to work on a graveyard schedule. Must be able to start ASAP.