Customer Support Engineer

:root body { background: var(--token-08b7a3eb-f427-41df-8882-4b5c2edb5013, rgb(255, 255, 255)); }html body { background: rgb(255, 255, 255); }IVEX Raises Series A funding: read moreSolutionsCasesAboutNewsCareersContact usIVEX Raises Series A funding: read moreSolutionsCasesAboutNewsCareersContact usOperationsCustomer Support EngineerLocation: Leuven, BelgiumIVEX is seeking a proactive and inquisitive customer support engineer to join our team, contributing to the evolution of active and passive safety technologies. In this position, you will focus on customers needs, master our existing solutions and go beyond them, engage with clients to define feature requirements and side products, and optimize tool workflows. You will bridge the gap between product management and engineering to shorten product timeline, taking ownership of specific workflows to drive continuous improvement fast. This role is for candidates with a background in vehicle and software engineering looking to deepen their expertise in vehicle safety.Job location: Leuven, BelgiumKey responsibilitiesMaster IVEX product offerings, developing a comprehensive understanding of workflows, technical capabilities, and customer value.Collaborate with customers to identify and document new feature requirements based on real-world use cases.Enhance and refine existing tool workflows to ensure robustness, efficiency, and superior user experience.Maintain end-to-end responsibility for a dedicated set of product features, managing their lifecycle and iterative improvements.Interface between customers and development, translating high-level needs into detailed, actionable technical tasks.Support current solutions ensuring reliable results and effective troubleshooting.RequirementsMaster in Mechanical Engineering, Biomechanical Engineering, Vehicle Engineering, Software Engineering, Strong motivation and a desire to learn about vehicle safety technology and ADAS/AD systems.Basic Python proficiency and the ability to interpret code for validation and implementation purposes.Excellent communication skills in English, active listener, with the ability to bridge technical and business discussions.ability to leverage AI tools to enhance productivity and workflow efficiency.Hands-on attitude and growth mindset with the ability to manage diverse tasks within a fast-paced startup environment.Nice to haveFamiliarity with Euro NCAP or similar safety assessment protocols.3 years experience in the field.Previous experience with vehicle sensor data or automated driving systems.Exposure to product management tasks such as roadmapping and backlog prioritization.Knowledge of development tools like Git, Linux, or libraries like Pandas.Experience in an application engineering or customer-facing technical role.What we offerWe offer a competitive salary, benefits package, and opportunities for professional growth at a dynamic startup. If you enjoy working close to both customers and product teams, we’d love to hear from you.Send us your CV and surprise us with your motivation. By sending your CV, you agree to our GDPR.ApplySolutionsNCAP evaluatorOn-road SLIF evaluationData analytics platformReference sensor kitCompanyAbout usCareersMediaCasesNewsEventsAddressKapeldreef, 603001 - HeverleeBelgiumMissionWe founded IVEX to provide the best testing and validation tools for ADAS/AD engineers.IVEX Data Privacy Notice | IVEX Data Privacy Policy | IVEX Information Security Policy | IVEX ISO 27001 Certificate | 2026 IVEX NV. © All rights reservedSolutionsNCAP evaluatorOn-road SLIF evaluationData analytics platformReference sensor kitCompanyAbout usCareersMediaCasesNewsEventsAddressKapeldreef, 603001 - HeverleeBelgiumMissionWe founded IVEX to provide the best testing and validation tools for ADAS/AD engineers.IVEX Data Privacy Notice | IVEX Data Privacy Policy | IVEX Information Security Policy | IVEX ISO 27001 Certificate | 2026 IVEX NV. © All rights reservedSolutionsNCAP evaluatorOn-road SLIF evaluationData analytics platformReference sensor kitCompanyAbout 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If you enjoy working close to both customers and product teams, we’d love to hear from you.\"]],[4,\"p\",{\"dir\":\"ltr\"},[4,\"strong\",null,[5,\"Send us your CV and surprise us with your motivation.\"]],[5,\" \"]],[4,\"p\",{\"dir\":\"ltr\"},[5,\"By sending your CV, you agree to our \"],[2,{\"href\":\"https://ivex.ai/wp-content/uploads/2024/01/2023.10.31-GDPR-recruitment-and-hiring-processes.docx-Documentos-Google.pdf\",\"openInNewTab\":false,\"smoothScroll\":false,\"relValues\":[],\"motionChild\":true,\"nodeId\":\"uYq2L1UnT\",\"scopeId\":\"contentManagement\"},[4,\"a\",null,[5,\"GDPR\"]]],[5,\".\"]]]",["Map",17,18],"getSlugByRecordId|jmghuB7GM|default|bSYlRbekQ","series-a"]