Senior Account Manager

About the Role:

We're looking for a Senior Account Manager to own erad's top-up book end to end - from qualifying through disbursement - while leading retention on flagged accounts. You'll run a portfolio against a revenue and retention target and help shape erad's next cross-sell initiative.

What You'll Do:

• Develop and maintain a lightweight customer tiering model based on established policies and data.
• Schedule and conduct tiered check-ins with clients, adhering to the cadence assigned to each tier.
• Manage CSAT/NPS surveys following each completed top-up and accurately log all responses.
• Manage the early-warning list for client retention and route flagged accounts to the retention offer checklist for follow-up.
• Support the entire lifecycle of top-ups, including qualification, outreach, structuring, and disbursement.
• Ensure top-up and retention reporting numbers are consistently current and accurate.
• Promptly escalate at-risk accounts and identify unusual patterns in client behavior.

What We're Looking For:

• 5+ years of experience in account management or customer-facing roles.
• Bachelor’s degree in business, finance, or a related field, or equivalent practical experience.
• Experience working with GCC clients.
• Proficiency in using spreadsheets and working with structured data.
• Fluency in both Arabic and English.
• Experience with CRM or other account management tools.
• Startups experience is a plus