Account Management Executive

About the Role

We are looking for a dynamic and results-oriented Account Management Executive to join our Commercial team. In this role, you will be responsible for keeping erad’s active top-up book healthy and growing by running the day-to-day account management activities (i.e. tiering, check-ins, retention, flagging, and CSAT/NPS tracking) across the portfolio. It is the entry point into the Account Management team for someone who wants to build structured account ownership experience before progressing into a full book.

What You'll Do

• Develop and maintain strong, long-lasting relationships with key clients.
• Build and maintain the lightweight customer tiering model, based on our policies and data.
• Schedule and run tiered check-ins across the book, following the cadence assigned to each tier.
• Run the CSAT/NPS pulse after each completed top-up and log responses accurately.
• Maintain the retention early-warning flag list and route flagged accounts into the retention offer checklist for follow-up.
• Support the qualifying, outreach, structuring, and disbursement flow for top-ups.
• Keep top-up and retention reporting numbers current and accurate.
• Escalate at-risk accounts and unusual patterns promptly.

What We're Looking For

• 2+ years of experience in account management, sales, or a related client-facing role.
• Bachelor’s degree in business, finance, or a related field (or equivalent practical experience).
• Technical Skills: Comfortable working in spreadsheets.
• Languages: Fluent Arabic and English.
• Startups experience is a plus