Debt Collections Manager
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Our client is seeking an experienced Debt Collections Manager, to join their Port Elizabeth team Oversee daily operations across all collection channels (call centre and legal collections) Ensure collection strategies are executed efficiently to meet or exceed recovery targets Monitor and manage operational costs, productivity, and resource allocation Implement and refine operational workflows to improve efficiency and scalability Define, track, and report on key operational KPIs (e.g. collection rates, contact ratios, PTP conversion, cost-to-collect) Analyse performance data and implement corrective actions where required Drive continuous improvement initiatives based on data driven insights Ensure full compliance with applicable legislation and regulations, including: National Credit Act (NCA) Council for Debt Collectors (CDC) rules Protection of Personal Information Act (POPIA) Consumer Protection Act (CPA) Lead, mentor, and develop team leaders and operational staff Set performance objectives, conduct performance reviews, and manage disciplinary processes where necessary Foster a high-performance, ethical, and customer-centric culture Support recruitment, onboarding, and training of operational staff
Requirements Grade 12 Bachelor's degree in Business Management, Operations Management, Finance, or a related field will be advantageous Relevant debt collection or credit management certifications will be advantageous Minimum 5 years' experience in a debt collection, credit, or financial services environment Minimum 3 years' experience in a senior operational or management role Proven experience managing large operational teams and complex workflows Strong understanding of South African debt collection legislation and regulatory frameworks Proficient in collections systems, reporting tools, and Microsoft Excel Advanced Microsoft Excel skills