Founding Sales Development Representative

Back to careersGo-to-marketFounding Sales Development RepresentativeOwn the top of our funnel and help build Decimal’s go-to-market motion from the ground up.San Mateo, CA·Full-timeApply for this roleAbout DecimalDecimal builds AI agents for technical support teams at companies with complex products. We help support teams resolve technical customer issues faster, reduce unnecessary engineering escalations, and deliver a better customer experience at scale.We work with companies where support is deeply technical and high-stakes, including AI companies, developer platforms, infrastructure companies, robotics teams, fintech, cybersecurity, and enterprise SaaS businesses. Our customers include Tealium, Granola, BuildOps and other leading software companies.We’re a fast-growing team, backed by Khosla Ventures, Kearny Jackson, Weekend Fund, Atlassian Ventures, and a great team of angels. We are signing enterprise customers and are seeing strong market pull from companies trying to solve one of the hardest operational problems in software: how to support complex products without constantly pulling engineering away from building.Working at Decimal means joining an early team with real customer momentum and a product that is already working in the market. You’ll work directly with the founders, help shape our go-to-market motion, and have meaningful ownership as we build a category-defining company for technical support.The roleWe’re hiring a Founding Sales Development Representative to help accelerate Decimal’s growth with technically complex companies. This is a high-impact role where you’ll own the top of our sales funnel by identifying prospective customers, generating pipeline, qualifying opportunities, and booking meetings for the founders. You’ll play a critical role in helping Decimal scale its go-to-market motion from the ground up.You’ll work directly with the founders to build relationships with technical buyers and create qualified opportunities. You’ll learn our customers’ businesses, understand their support workflows, and help start conversations that ultimately become long-term customers. Our buyers are often support, engineering, product, and executive leaders, so you should be comfortable navigating both business impact and technical detail.You’ll be expected to operate as a builder: developing new relationships, shaping our sales motion, and serving as the voice of the customer inside Decimal. The ideal candidate is commercially driven, technically curious, and excited to help build the foundation of an early go-to-market team.In this role, you willGenerate qualified pipeline through highly personalized outbound across email, LinkedIn, phone, and other creative channelsResearch target accounts and identify decision makers across support, engineering, product, and executive teamsQualify prospective customers and book meetings for Decimal’s foundersDevelop thoughtful, personalized messaging tailored to each prospect’s business and technical environmentBuild trusted relationships with prospective customers through thoughtful, consistent outreachPartner closely with the founders to refine messaging, outbound strategy, and our ideal customer profileBring customer feedback and market insights to help shape Decimal’s product roadmap and go-to-market strategyMaintain excellent CRM hygiene and ownership over pipeline progressionHelp build the foundation of Decimal’s outbound playbooks, systems, and sales culture as we scale

Requirements1–3 years of experience in SDR, BDR, outbound sales, recruiting, or another customer-facing roleDemonstrated ability to prospect and generate qualified meetings through outbound outreachExperience selling technical, developer-facing, infrastructure, AI, SaaS, support, or workflow products is a strong plusExcellent written and verbal English communication skillsStrong research skills and ability to personalize outreachComfortable engaging with multiple stakeholders, including support leaders, engineering leaders, product leaders, and executivesTechnical curiosity. You do not need to be an engineer, but you should be excited to understand how software teams, support organizations, and technical products workStrong follow-through, CRM discipline, and ownership over your pipelineComfortable working in an early-stage, fast-moving environment where you’ll help build processes from the ground upComfortable working hours that significantly overlap with the US Pacific Time zoneHow to applyEmail us with a short note about why this role and anything you think is worth reading — a repo, a deal you’re proud of, a thing you wrote. We read every application and reply either way.Apply for this roleNot quite the right role?Take a look at what else is open, or reach out anyway if you think you’d be useful here.See all open roles