Implementations Specialist

Dapta • Scottsdale, AZ and Miami, FL • • 2d ago

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About Dapta

Dapta is an AI automation platform helping companies across LatAm operate faster and with less friction. Our clients include Rappi, Siigo, Bold, and other high-growth companies scaling through technology.

We’re expanding our team and looking for AI Consultants to act as the bridge between our platform and the success of our Scaleup clients. This role is ideal for people coming from marketing or client-facing backgrounds who already live and breathe AI and enjoy working directly with customers to design solutions.

About the Role

As an Implementation Specialist, you will own the client relationship from kickoff to value realization. This role is a mix of sales, strategy, and hands-on implementation.

Your day-to-day will be fully customer-facing: running discovery calls, designing AI-powered solutions using Dapta, configuring the platform (no-code), training users, driving adoption, and identifying upsell opportunities.

Important: this is a hands-on role. You will implement, respond, and guide — not just provide high-level consulting.

What You’ll Do

Implementation

  • Lead end-to-end implementation for Scaleup and Prime accounts (from kickoff to go-live)
  • Configure the platform based on client use cases (automations, AI agents, integrations — all no-code)
  • Design tailored AI workflows to solve each client’s specific problem (not one-size-fits-all)
  • Define and enforce clear ETAs throughout the implementation process
  • Execute handoff to Support once the account is fully operational

Client Communication

  • Act as the main point of contact during onboarding
  • Respond to functional, commercial, and configuration questions within defined SLAs
  • Deliver live training sessions (1:1 and group sessions)
  • Proactively communicate progress, blockers, and next steps

Commercial / Consultative

  • Run deep discovery to understand the client’s business before touching the tool
  • Identify upsell opportunities during implementation and pass them to the sales team
  • Act as a trusted advisor — clients should feel they learn about AI and automation from you
  • Keep all interactions and decisions properly documented in the CRM

Operations

  • Manage a portfolio of 15–25 active accounts simultaneously
  • Report weekly on account status, risks, and blockers
  • Document best practices and repeatable use cases to help scale team knowledge

What We’re Looking For

Background

  • 2+ years in call center, telesales, inside sales, BDR/SDR, customer success, or high-volume client-facing roles
  • Proven track record hitting commercial KPIs (quotas, SLAs, conversion metrics)
  • Experience managing client relationships and delivering projects with clear timelines
  • Ability to handle high volume without sacrificing quality
  • Strong commercial mindset (discovery, objection handling, opportunity identification)

Proven AI Experience

  • You have implemented AI in a real business setting (not just experimented with it)
  • Daily user of tools like ChatGPT, Claude, Perplexity, or AI agents (n8n, Make + AI, custom GPTs, Lindy, Relevance, etc.)
  • Experience building prompts, workflows, or agents that automated real processes
  • Strong understanding of when AI is (and isn’t) the right solution

Tools & Stack

  • Experience with CRMs (HubSpot, Salesforce, Pipedrive, Intercom, or similar)
  • Comfortable with no-code and automation tools (Zapier, Make, n8n, Airtable, Notion)
  • Ability to quickly learn technical platforms without needing to code

Soft Skills

  • Strong consultative mindset — you care about the client’s business, not just the tool
  • Excellent written and verbal communication — someone clients enjoy working with
  • Solid project management skills (ETAs, stakeholders, escalation handling)
  • Advanced English (B2+ / C1) — client-facing interactions will be in English

What We’re NOT Looking For

  • Software engineers or developers — this role does not require writing production code
  • Purely technical profiles without commercial or marketing awareness
  • People who prefer behind-the-scenes work over client interaction

What We Offer

  • Competitive salary + variable compensation tied to activation and upsell
  • Remote or hybrid work (Bogotá)
  • High-growth environment in a fast-moving AI industry
  • Modern stack with AI at the core of everything we do
  • Top-tier LatAm clients as your portfolio

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