Merchant Partnership - Offline Payment
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Drive acquisition, onboarding and growth of merchant partners by managing relationships, commercial terms and operational onboarding to maximize transaction volume and partner satisfaction.
Responsibilities
Identify and acquire new merchants aligned to strategic verticals and growth targets
Negotiate commercial agreements, pricings, and SLA’s: secure approvals and contracts
Managed end-to-end onboarding: documentation, integration until go live
Serve as primary relationship owner for assigned merchants: monitor performance and resolve issues
Develop and execute account growth plans, upsell/cross-sell opportunities and retention initiatives
Coordinate with product, onboarding, operations & finance to ensure seamless merchant experience
Track KPI’s (activation rate, GMV, churn, revenue) and present performance insights to stakeholders
Implement process improvements and feedback loops to reduce onboarding and operational frictions
Requirements
Bachelor degree or equivalent experience
2-4 years in merchant partnerships, account management, business development or payments operations
Proven experience negotiation commercial terms and managing contracts lifecycles
Familiarity with payments/transactions flows, onboarding processes and basic technical
integrations (APIs/webhook)
Strong excel, PPT skills and experience using CRM, Jira, Notion
Excellent communication, stakeholder management, and problem solving skills
English is must