Communications Lead

As a Communications Lead, you will lead integrated brand, social media, and risk & safety communications to strengthen engagement, trust, and reputation. You will drive flagship campaigns, user education on security and fraud prevention, and cross-functional alignment to ensure consistent messaging, strong execution, and timely issue response.
Responsibilities
Lead integrated communications strategies across Owned-Social Media Channels, Brand Communications, Risk & Safety Communications to strengthen engagement and brand reputation.
Manage end-to-end execution of flagship programs, including AI@Work Lab, DANA Cup, Security Perception Campaign, and Creators Connect, ensuring seamless launch, budget adherence, and minimal operational friction.
Ensure effective budget planning and governance across Owned-Social Media Channels, Brand Communications, and Risk & Safety Communications.
Develop and execute educational communications initiatives around DANA Protection, user security, and scam prevention to increase user awareness and reduce fraud-related inquiries.
Align messaging strategies with Customer Support, Marketing, Product, and other relevant teams to ensure consistent, compliant brand messaging across all public-facing touchpoints.
Build and maintain strong, mutually beneficial relationships with internal and external stakeholders.
Close coordination with the Communications Tech & System team for timely actions during issue/crisis as well as social media daily report.
Improve operational efficiency through effective monitoring and reduction or operational loss rates.
Requirements
Bachelor’s degree in Communications, Public Relations, Marketing, or related field.
8-10 years of experience in communications, preferably in the technology industry.
Proven track record of developing and implementing successful integrated communications strategies across conventional and digital channels.
Strong network and proven experience in engaging influencers and homeless media are preferred.
Hands-on experience in managing corporate social media accounts or website platforms is preferred.
Strong strategic and critical thinking skills as well as problem-solving capabilities with the ability to interpret data and make 360-degree strategic recommendations.
Strong project management skills with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced environment.
Knowledge of the technology industry, esp. FinTech, and market trends.
Proficiency in Microsoft Office Suite and other relevant software.