AI Native, Outbound Call Specialist

As an Outbound Call Specialist at ConsumerAffairs, you’ll be the voice that helps our consumers share their experiences with our Accredited Brands. In this role, you’ll make outbound calls to verified consumers, conducting high-quality phone interviews to capture detailed, authentic stories that power our review platform. The ideal candidate is energetic, personable, comfortable using technology (especially AI tools), and committed to delivering a positive consumer experience in every interaction.

Responsibilities include:

Conduct quality phone reviews

• Responsible for maintaining a high level of professionalism and establish a positive rapport with every consumer
• Meet minimum word count for published reviews
• Meet required metric for dials and reviews 

Monthly/Weekly expectations

• Prepare Calling report on assigned days
• Update Review Center Dashboard on assigned week
• Complete Monthly Recording highlights for auditing and performance management

Maintain reporting

• Ensure accurate daily reporting for transcription & moderation
• Correct/update needed contact information to ensure timely transcription/moderation