Junior Support Engineer

📝 Summary: Department: Tech Type: Permanent contract (CDI) Start date: as soon as possible Location: 📍Brussels / Hybrid 🇧🇪 Do you thrive on solving challenges, love the tech industry, and are excited about working in a dynamic startup environment? If so, Chift has the perfect opportunity for you. 🌟 Intro Chift is an integration platform helping software companies develop native integrations at scale in their product thanks to unified APIs 🔌 The company was created in 2022 with the ambition to become the European leader of financial software integrations by 2027 🚀 We’re a fast-growing startup with ambitious goals, and we’re looking for talented individuals to join our journey and make an impact. At Chift, you’ll work alongside driven and enthusiastic people, all committed to innovation and collaboration. It’s an exciting opportunity to be part of the early builders shaping our future. 👨‍💻 Your responsibilities: You will have a key role in our company as you will be in direct relation with our customers helping them to enjoy a perfect ride with Chift. We are looking for someone who is willing to take on responsibilities with a focus on troubleshooting and resolving end-user problems. At Chift, you work both with the connector team (back-end) and our customer success team. In your daily work, you will be mostly in contact with our clients’ technical team. Here is an overview (not exhaustive) of your responsibilities: Support of our customers (1st-line) & 2nd line support for end-users Handle tickets related to issue with our applications: sync issues, api issues, … Troubleshooting Improve our processes & procedures related to support Documentation of problems & solutions, helping to build the perfect self-service portal for customers 🔎 Profile sought: +2y of engineering or technical support experience