Inside Sales Executive – Freight Forwarding

Job Title: Inside Sales Executive – Freight Forwarding Location: Nairobi Job Purpose The Inside Sales Representative will be responsible for generating new business opportunities, managing customer relationships, supporting the sales process, and converting leads into long-term clients. The role serves as a key link between customers, internal stakeholders, and commercial teams to ensure excellent service delivery and revenue growth.

Key Responsibilities Business Development • Generate new sales opportunities through outbound prospecting, cold calling, email campaigns, CRM data, and follow-up on inbound enquiries. • Identify and qualify prospective customers while building a healthy sales pipeline. Customer Engagement • Engage prospective and existing customers to understand their business needs and recommend suitable supply chain and logistics solutions. • Respond promptly to customer enquiries and maintain high levels of customer satisfaction. Sales Support • Prepare and deliver tailored commercial proposals highlighting service offerings and customer benefits. • Support the sales process by coordinating quotations, pricing approvals, contract documentation, and customer onboarding. • Ensure all customer due diligence (KYC) requirements are completed before onboarding. Account Management • Maintain strong relationships with customers and internal stakeholders to ensure seamless communication and timely service delivery. • Identify opportunities for cross-selling and upselling additional services. • Escalate commercial proposals for internal approval where required. CRM & Reporting • Maintain accurate records of customer interactions, sales activities, opportunities, and follow-up actions within the CRM system. • Prepare periodic sales activity and pipeline reports. Collaboration • Work closely with Business Development, Marketing, Operations, Customer Service, and Finance teams to deliver customer solutions and achieve commercial targets.

Requirements

Requirements • Bachelor's degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field. • Minimum of 3 - 5 years' experience in inside sales, business development, account management, or a similar commercial role within the logistics and supply chain industry. • Demonstrated experience in freight forwarding and contract logistics operations. • Strong understanding of logistics services, customer relationship management, and commercial sales processes. • Experience using CRM systems and Microsoft Office applications. • Excellent communication, negotiation, and relationship management skills. • Self-motivated, results-driven, and able to work effectively in a fast-paced environment.