Patient Support Specialist
Save this role or tell us whether you want more jobs like it.
About the Client: OpenLoop was founded with the mission to expand access to care for patients across the country by bringing healthcare into the home. What truly sets their team apart is the level of quality, care, and compassion they pour into supporting their digital health clients wherever they need assistance the most. It's safe to say, they are as passionate about providing superior virtual care as they are… and it shows! Job Summary: OpenLoop is looking for a Patient Support Specialist to join our team. This role will be a member of the Clinical Operations Team, collaborating closely with the Patient Support Lead.
Responsibilities include, but are not limited to: • Assist with provider support and patient contact • Assist with client billing responsibilities • Review daily visits to ensure accuracy of reporting • Manage phone and email customer service needs • May manage patient calls and emails using problem solving and resolution skills
Requirements • 2-3 years previous experience in customer service/healthcare-related programs • Knowledge of medical terminology, insurance plans, and billing processes. • Strong communication and interpersonal skills. • Attention to detail and accuracy in data entry and documentation. • Ability to handle confidential patient information with discretion. • Proficient computer skills, including experience with electronic medical records and registration systems.